Collections Specialist

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Manage an assigned portfolio of customer accounts and monitor outstanding balances to support timely collections and cash flow objectives • Conduct collection activities through phone, email, customer portals, and other approved communication channels • Review accounts receivable aging reports and prioritize collection efforts based on account status and business needs • Investigate and resolve billing disputes, short payments, deductions, credits, and other account-related discrepancies • Partner with Billing, Accounting, Operations, Account Management, Customer Success, and other stakeholders to resolve customer account issues • Support account reconciliation activities by reviewing account balances, payment activity, and customer account history • Research unapplied payments, account variances, and payment discrepancies, and coordinate resolution as needed • Prepare collection updates, account status reports, and aging summaries for management review • Maintain accurate customer account records, collection notes, and supporting documentation within company systems • Communicate professionally with customers regarding outstanding balances, payment commitments, and account concerns • Identify opportunities to improve collection processes, account management practices, and operational efficiency • Support audit requests and maintain documentation related to customer balances, adjustments, credits, write-offs, and collection activities • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred • Minimum of two (2) years of experience in collections, accounts receivable, billing, finance, accounting, or a related role • Experience managing customer account portfolios and collection activities in a business-to-business environment is preferred • Knowledge of accounts receivable processes, collection practices, account reconciliation, and the order-to-cash cycle • Experience working with ERP systems, accounting platforms, or financial management software • Proficiency in Microsoft Excel, including formulas, lookups, filtering, and reporting functions • Strong analytical, problem-solving, and critical-thinking skills • Strong attention to detail and accuracy in financial recordkeeping and account management activities • Ability to investigate discrepancies, identify root causes, and coordinate effective resolutions • Strong written and verbal communication skills with the ability to interact professionally with customers and internal stakeholders • Strong organizational and time management skills with the ability to manage multiple priorities and deadlines • Ability to work independently and collaboratively in a fast-paced environment • Customer-focused mindset with the ability to maintain positive business relationships while achieving collection objectives • Commitment to operational excellence, financial accuracy, and continuous improvement • Prior experience working directly with U.S.-based clients

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program