Collections Specialist – Solar Industry

🕒 June 7

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• Contact customers with outstanding balances and work with them to remit payment • Process customer payments and investigate collections issues • Manage a portfolio of accounts ensuring timely recovery of outstanding balances • Leverage negotiation and persuasion skills for payment commitments • De-escalate challenging situations using active listening and problem-solving • Utilize multiple systems (Salesforce, Zuora, Internal Portal) to identify and resolve issues • Document and track collections processes and activities accurately • Enhance customer retention by explaining community solar benefits • Perform skip tracing to locate hard-to-reach customers • Deliver empathetic, solution-driven interactions prioritizing customer experience • Collaborate within the team and share best practices • Thrive in a fast-paced, goal-oriented environment • Communicate effectively with other departments for case management • Meet departmental KPIs, including dollars collected and call volumes • Manage multiple daily tasks such as calls, inquiries, and Salesforce cases • Clearly explain community solar benefits to customers

🎯 Requirements

• 3-5+ years of professional experience, in a collection role ideally in a solar industry • Excellent communication skills, both verbal and written. • Knowledge of Billing and Collections procedures. • Experience with skip tracing tools and investigative techniques to contact customers. • Passion for delivering excellent customer service and retention strategies. • Proficient in Excel, typing, and computer navigation skills. • Salesforce or similar CRM system experience required. • You are self-motivated, self-starting, and self-assured! • Attention to detail in client-facing communication. • Ability to work effectively with diverse teams in a collaborative environment. • Comfortable in working in a dynamic and growing environment. • Prior customer service or call center experience required • Accounts Receivable knowledge/experience • Salesforce or similar CRM system experience required • Familiarity with Zuora or similar billing systems

🏖️ Benefits

• government-mandated contributions and benefits