SupportNinja
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
Customer Service Representative
Job not on LinkedIn
April 7
SupportNinja
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
📋 Description
• We’re obsessed with growth! • SupportNinja helps companies solve for scale and connect with talent. • Provide world-class service to customers through various channels. • Handle incoming customer inquiries via phone, email, or chat. • Resolve customer issues in a timely and professional manner. • Collaborate with other departments as needed. • Maintain a positive, empathetic, and professional attitude toward customers and colleagues.
🎯 Requirements
• Previous customer service experience or equivalent • Strong communication skills, both verbal and written • Proficient in using computers and various software applications • Previous experience in the call center environment (helpful but not required) • Experience supporting customers via phone calls, chat and email (helpful but not required) • Familiar with CRM systems and practices (helpful but not required)
🏖️ Benefits
• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.
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🇵🇭 Philippines – Remote
💰 $25k Non Equity Assistance on 2015-08
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required