Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
March 30
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
• Responds promptly and professionally to customer inquiries via phone, email, or chat • Provides accurate information about products and services to customers • Resolves customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned
• Undergraduates are welcome to apply • Previous customer service experience or equivalent in a BPO or call center industry • At least 1 year email support experience • Experience in a blended account is a plus (Voice, email & chat) • Strong communication skills, both verbal and written • Proficient in using computers and various software applications • Must be able to meet the equipment requirements for work at home setup • Processor: Intel i5 or equivalent Ryzen 5 • RAM: 8 GB • HDD: 250GB • Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License • Windows OS build model 21h2 and up • Sound card and video card (built-in is okay) • Minimum 19" of Monitor, preferably 22' • USB Headset • Internet Speed at least 25MBPS or higher • ***Mac Os, Macbooks do not qualify
• Culture dedicated to core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy
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