Data Processor – Seasonal (3 months)

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🕒 April 15

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Collect, clean, organize, and process sets of basic data from various sources • Validate the accuracy and completeness of the structured datasets • Inserts customer and account data by inputting text based and numerical information from source documents within the time constraint • Opens and maintains customer accounts by recording account information • Prepares work to be accomplished by gathering information and materials • Navigates through a conversation flow to uncover business needs, understand business needs, and position account products as a compelling solution • Maintain data integrity and security • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

🎯 Requirements

• At least 1 year of experience in data entry, data processor or related fields, preferably in a call center environment • Strong communication skills, both verbal and written • Attention to detail • Proficient in using computers and various software applications and data processing tools • Quickbook experience is a plus but not required • Knowledgeable in the construction industry is a plus but not required.

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off + birthday leave • Beautiful facility & Free Meals for onsite positions • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.