
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
🔥 4 minutes ago
🇵🇭 Philippines – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🎡 Marketing
🚫👨🎓 No degree required
👻 Ghost score 10%
Where this job comes from
Posted on SupportNinja's careers page ↗, not through a job board
First seen by Remote Rocketship 4 minutes ago

1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
• Work directly with the Head of Marketing to produce and distribute content • Edit short-form videos for social media, including webinar clips, product demonstrations, interviews, and recordings • Repurpose existing content into social posts, blog articles, video clips, and promotional materials • Create simple graphics, video thumbnails, and promotional assets using Adobe and AI tools • Write, schedule, and publish social media content • Maintain a social media content calendar and identify content-sharing opportunities • Prepare captions, subtitles, and transcripts for video content • Format, upload, and publish approved blog articles, videos, and website content • Monitor social media engagement and identify resonating content • Coordinate webinar and online event scheduling, setup, promotion, registration, reminders, speakers, and follow-up • Organize webinar recordings and develop additional marketing content from them • Build, format, test, and schedule marketing emails in HubSpot • Coordinate marketing materials for product launches, campaigns, and partner initiatives • Plan and coordinate participation in industry trade shows and events • Manage event checklists, deadlines, shipping, vendors, and promotional materials • Coordinate signage, handouts, giveaways, and other event collateral • Assist with pre-event communications, social promotion, and post-event follow-up • Research industry publications, software directories, buying guides, and visibility opportunities • Conduct publisher and website-owner outreach for listings, articles, and software comparisons • Track outreach activities, industry mentions, and competitive placements • Help implement SEO and AI search optimization improvements • Maintain an organized library of marketing materials and sales collateral • Coordinate customer testimonials, interviews, and case studies • Prepare materials and communications for marketing partners • Support other creative and operational marketing projects as needed
• 2–4+ years of experience in marketing, content production, social media, or a related role • Experience editing short-form videos and producing content for social media • Strong writing and communication skills, with the ability to turn existing information into clear, engaging content • Basic graphic design skills and familiarity with tools like Canva, Adobe Express, Premiere Pro, CapCut, or similar platforms • Experience scheduling and publishing social media content • Strong organizational skills and the ability to manage multiple projects and deadlines • Attention to detail and willingness to handle small but important marketing tasks • Self-starter comfortable working independently, asking questions, and learning new tools • Interest in using AI and automation tools to work more efficiently • Preferred: Experience with HubSpot or another marketing automation platform • Preferred: Familiarity with Webflow, WordPress, or other content management systems • Preferred: Experience coordinating webinars, virtual events, or trade shows • Preferred: Familiarity with SEO, AEO, or digital PR outreach • Preferred: Experience creating content for a B2B software or SaaS company • Preferred: Experience working with a small, fast-moving marketing team
• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee referral program • Experience infinite fun so you can have infinite growth
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