Network Engineer II – SD-WAN

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Ensure industry best practices and methodologies are applied to deployment and migration of customer VMWare VeloCloud, firewall, route/switch, and data center networks • Provide technical guidance and leadership to the customer and project management team and ensure project timelines are being met • Act as the technical point of contact for the customer and provide migration and deployment services • Work as part of a team that provides implementation & migration planning for new and existing customer projects • Be responsible for leading all technical efforts to successfully migrate a new customer into the platform • Provide implementation support, including advanced networking troubleshooting and health management of services migrating into the managed cloud • Be a key factor in providing a great customer experience pre & post implementation • Responsible for delivery of network implementation & optimization services as a post-sales engineer to clients • Create or update Low-Level and High-Level designs of data center networks utilizing industry best practices • Support delivery of network solutions including routers, switches, firewalls, load balancers, and other network hardware appliances including VMWare VeloCloud • Oversee/perform new and existing equipment, hardware, and software upgrades • Perform configuration, maintenance, and troubleshooting of customer managed hardware, software • Monitor network performance and troubleshoot problem areas as needed • Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry • Provision new or existing customers and provide onboarding assistance • Provide support on escalated trouble cases when necessary • Familiarize with entire environment and execute initiatives to reduce failures, defects, and improve overall performance • Document installations, procedures, and processes for use by other engineers and support • On-call support is a requirement of this position.

🎯 Requirements

• Bachelor’s degree or equivalent experience • Must have at least 2 years of experience deploying, and implementing VMWare VeloCloud/SD-WAN, core route/switch and/or data center networks in accordance with industry best practices • Passionate, collaborative, results oriented capable of inspiring and building cross functional high performing relationships to effectively drive change while achieving established goals • Ability to form strong cross-functional relationships and influence others to ensure that business initiatives are achieved • Exceptional level of skill in both oral and written communications and the ability to effectively present ideas and information • Experience with logical network design models (L2/L3, WAN, Network Optimization, Spanning tree, VFR, VTP, VLANs, physical cabling) • Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec) • Experience with Cisco ISE (Identity Services Engine), as well as Trustsec desired • Working technical knowledge of advanced Layer 2 technologies (LISP and VXLAN) • Knowledge of IP communication and routing is required (OSPF, EIGRP, BGP) • Understanding WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS and MPLS) • Experience with large-scale WAN deployments preferred • 2 or more years' experience working in WAN (Wide Area Network) is desired • SD-WAN (VeloCloud & Fortinet) implementation and migration experience desired • Firewall experience with managing Fortigate, Cisco, Meraki, and Palo Alto required • Certifications in CCNA, CCNP, or Fortinet NSE desired • Highly adaptable to changes in priorities and business conditions while still driving towards results • Experience in delivering world class customer experience.

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Beautiful office space • Free lunch provided daily • Experience infinite fun so you can have infinite growth.