Senior Full Stack Engineer

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Design, develop, and maintain full-stack applications across frontend, backend, API, and database layers • Build scalable web applications using modern frameworks and development standards • Administer, optimize, and expand AWS cloud infrastructure and related services • Design, build, and maintain CI/CD pipelines using GitHub Actions and related tools • Develop and manage infrastructure as code using Terraform or comparable platforms • Support release management, deployment automation, and environment standardization • Improve architecture, resiliency, observability, and security controls with engineering leadership • Troubleshoot production issues across applications, cloud environments, deployments, and integrations • Develop backend services, APIs, automation workflows, and system integrations • Implement testing standards, code review practices, and documentation processes • Monitor system uptime, performance, alerting, and capacity planning metrics • Collaborate with product, AI, analytics, and engineering teams on new solutions and enhancements • Provide technical mentorship and knowledge sharing across the engineering team • Evaluate tools, frameworks, and practices that improve delivery speed and technical quality • Participate in sprint planning, prioritization, estimation, and roadmap execution • Adhere to company policies and procedures and meet or exceed performance targets for related KPIs • Participate in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• 5+ years of software engineering experience with a strong full-stack development background • Experience with AWS cloud infrastructure and cloud-native application environments • Experience building and supporting CI/CD pipelines, preferably GitHub Actions • Experience with Terraform or other infrastructure as code platforms • Experience developing backend services, APIs, and systems integrations • Experience with frontend frameworks such as React, Angular, or Vue • Experience with backend languages such as Python, Node.js, Java, C#, Go, or similar • Knowledge of software architecture, release management, reliability, and secure development practices • Experience with relational and/or NoSQL databases • Strong troubleshooting, analytical, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Strong written and verbal communication skills • Experience working in Agile development environments

🏖️ Benefits

• Company provided equipment • Competitive compensation • Government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO coverage starting on Day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Free lunch provided daily for onsite employees • Employee Referral Program