SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
Team Leader – Seasonal
Job not on LinkedIn
🔥 2 minutes ago
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SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
📋 Description
• Lead and manage a team of representatives to deliver exceptional customer experiences • Provide leadership, supervision, coaching, mentoring, and motivation to team members • Set performance expectations and goals aligned with organizational objectives • Address employee concerns, conflicts, and performance issues • Monitor adherence to SLAs and KPIs • Analyze team metrics and implement productivity and efficiency improvements • Collaborate with cross-functional teams to streamline processes and resolve operational challenges • Monitor and improve customer service quality and customer satisfaction • Identify training needs and coordinate training sessions • Ensure team members have the tools, resources, and information needed to perform effectively • Share best practices and implement consistent processes with other team leads and managers • Handle escalations, customer inquiries, and complaints as needed • Provide reports on team performance • Communicate with clients as needed • Adhere to company policies and procedures • Meet or exceed performance targets • Maintain product, service, and process knowledge through training and continuous learning • Maintain a positive, empathetic, and professional attitude toward customers and colleagues
🎯 Requirements
• 3 years of experience in a role equivalent to the representatives supported • Minimum of 1 year of experience in a leadership or supervisory role, preferably in a call center environment • Previous client-facing experience preferred • Strong verbal and written communication skills • Strong knowledge of customer service principles and practices • Strong problem-solving and decision-making skills • Excellent interpersonal skills • Proven ability to lead, motivate, and inspire a team to achieve performance targets and deliver exceptional customer experiences • Results-oriented mindset focused on operational excellence and continuous improvement • Proficiency with customer service software and tools such as CRM • Proficiency with computers and various software applications
🏖️ Benefits
• Company-provided equipment • Seasonal employment from August 2026 to March 2027 • Training programs and continuous learning modules • Opportunities for professional development and growth • Equal Employment Opportunity employer
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