SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Advanced Technical Support Specialist, Fluent English
🔥 0 minutes ago
🌐 Romania, Georgia, +4 more countries – Remote
⏳ Contract/Temporary
🟢 Junior
💻 IT Support
🚫👨🎓 No degree required
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SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver technical support via email, phone, and chat • Own customer-reported technical issues from investigation through resolution • Analyze and troubleshoot technical inquiries, identify root causes, and provide solutions • Escalate complex issues to internal teams and ensure timely follow-up • Document incidents, bugs, maintenance activities, and resolutions • Coordinate and support on-site activities involving technicians, customers, and subcontractors • Maintain the support knowledge base and related documentation • Handle customer requests according to established Service Level Agreements (SLAs)
🎯 Requirements
• Excellent English communication skills at C1 level, spoken and written • At least 1–3 years of proven experience in Technical Support, Systems Administration, or Advanced Technical Support • Hands-on experience with Linux and Windows operating systems using the command line (CLI) • Ability to navigate, analyze, and interpret system logs • Excellent analytical and problem-solving skills • Understanding of hardware, operating systems, networking, and their integration • Ability to adapt to new technologies and dynamic technical environments • Customer-oriented and responsible attitude • Excellent interpersonal skills • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
🏖️ Benefits
• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements
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