Business Development Specialist, Fluent English

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal; • Use AI tools to enhance productivity and optimize workflows; • Research industry trends, potential markets for business opportunities; • Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels; • Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions; • Track and report on personal KPIs in a consistent, accurate, and timely manner; • Collaborate with the team on strategic and long-term tasks and objectives; • Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas; • Gather and analyze feedback to identify opportunities for service improvement or product offerings.

🎯 Requirements

• 2+ years of experience in B2B environments in Sales, Account Management, Service Delivery, or Growth roles (ideally in tech) • Fluent English (C1–C2, both written and spoken) • Strong understanding of market research and data analysis, with experience using CRM systems (e.g., HubSpot) and AI-driven tools • Excellent communication, presentation, and negotiation skills, with the ability to listen actively and convey ideas clearly • Self-motivated and results-driven mindset, with strong organizational and time-management skills • Emotional intelligence, resilience, and confidence in handling feedback and high-pressure situations • Ability to work both independently and as part of a team, with a proactive and adaptable approach • Fast learner with creative, out-of-the-box thinking and a continuous improvement mindset.

🏖️ Benefits

• Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements