Customer Support Consultant, English C1

🔥 0 minutes ago

🌐 South Africa, Morocco, +4 more countries – Remote

🇿🇦 South Africa – Remote 🇲🇦 Morocco – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇭🇷 Croatia – Remote 🇷🇸 Serbia – Remote 🇲🇰 North Macedonia – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via chat and calls • Assist customers with billing, how-to-use questions, technical issues, and bugs • Respond to inquiries according to service level agreements and precise procedures • Explain platform features, policies, and expectations to provide context for quick solutions • Escalate complex or high-priority issues to the appropriate internal team • Research missing information and proactively seek solutions

🎯 Requirements

• English proficiency at C1 level in spoken and written English • At least 1 year of experience in a customer support role • Experience providing customer support via phone calls and chat • Experience performing effectively in a fast-paced, high-volume environment • Strong problem-solving and adaptability skills • Ability to communicate clearly, professionally, and empathetically with customers • Customer-focused mindset and commitment to a positive support experience • Commitment to high-quality customer service and meeting performance targets • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience using CRMs, ticketing systems, or similar support platforms is a plus

🏖️ Benefits

• Schedule: Monday to Friday, from 9AM to 6PM, GMT+2 • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors