Customer Support Consultant, English C1

🔥 2 minutes ago

🌐 South Africa, Serbia, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇷🇸 Serbia – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇲🇰 North Macedonia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide prompt and accurate support to users by resolving tickets according to project-specific procedures and quality expectations • Follow guidelines for tone, accuracy, escalation paths, and ticket categorization in the SOP • Document user interactions clearly and professionally in the designated support platform • Perform supplemental operational tasks such as knowledge review, internal communications, and task reporting • Maintain understanding of project workflows, updates, and service goals • Meet or exceed individual KPIs and project metrics • Consult the Team Lead when needing clarification on procedures or specific tickets • Communicate availability, workload, and schedule concerns • Contribute to a positive and supportive team culture • Follow the assigned shift schedule • Submit schedule-related requests, such as shift swaps, to the Team Lead for approval

🎯 Requirements

• Excellent written and verbal communication skills in English (C1) • Strong attention to detail and commitment to delivering high-quality support • Ability to work independently while following established procedures and service expectations • Reliability in meeting shift schedules and deadlines • Proactive attitude toward learning and continuous improvement • Flexibility and adaptability to process, software, and expectation changes • Previous customer service (email-based) experience • Previous Zendesk experience • Previous experience working with KPIs and expectations • Ability to resolve 80–100 tickets per shift • An Android or Apple device, such as a smartphone, required for signing into accounts

🏖️ Benefits

• Schedule: Mon–Fri, 10:00–19:00 or Mon–Fri, 16:00–01:00 (UTC+02:00 time) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Balance between project workload and personal time • Responsive leadership interested in your development • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Certain benefits and conditions may apply depending on engagement terms • Referral reward for referring a successful candidate

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