Field Service, Technical Sales Specialist – Medical Equipment

🕒 May 16

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

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Prescott's, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔧 Hardware

Healthcare Insurance • Pharmaceuticals • Hardware

Prescott's, Inc. is a company specializing in the provision of high-quality reconditioned surgical microscopes and related services. Established in 1984, they offer a range of products including microscopes for ophthalmology, ENT, dental, and neurosurgical applications, as well as microscope cameras and video equipment. The company prides itself on employing trained electronic and optical technicians, providing custom components, and ensuring exceptional customer service with a focus on reliability, supported by a robust parts and labor warranty. Prescott's also provides comprehensive service and repair options, including loaner equipment, to ensure uninterrupted operations for their clients in the medical and healthcare sectors. Their operations are ISO 13485 certified, reflecting a commitment to quality in serving the medical community.

📋 Description

• Inspect and evaluate medical equipment to identify service requirements, diagnose operational issues, and determine appropriate repair and maintenance solutions. • Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards. • Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly. • Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably. • Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness. • Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales. • Travel to customer sites to perform hands-on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support. • Ensure all service activities comply with company policies, procedures, and regulatory requirements. • Represent Prescott’s at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.

🎯 Requirements

• High school diploma or GED required • 1-3 years of experience in field service, biomedical engineering, or technical sales • Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment. • Proven ability to build relationships and influence purchasing decisions in a professional setting. • Ability to effectively balance hands-on technical service responsibilities with customer-facing sales and commercial activities. • Proficiency in reading and interpreting service manuals, schematics, and technical documentation. • Excellent communication and customer service skills with a professional, solution-oriented approach. • Organized and self-motivated, and capable of managing priorities across a wide geographic territory. • Experience with CRM systems and Microsoft Office Suite. • Willingness to travel frequently within the assigned territory (approximately 60–80%). • Valid driver's license with a clean driving record. • Must be able to pass a background check and drug screen. • Physical ability to lift and carry equipment up to 40 pounds. • Experience within the medical device or healthcare industry a plus • Experience with ERP or field service software is an advantage (preferably NetSuite).

🏖️ Benefits

• Paid time off • Healthcare insurance (medical dental, and vision coverage) • Accident insurance, critical illness, and hospital indemnity insurance • Short term (employee paid) and long-term disability (employer paid) • 401K plan with company matching. • Continuous learning and development - offering opportunities for training, workshops, and certifications. • Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive • Company car or car allowance, daily per diem, company cell phone, will also be provided for this position.