Inside Sales, Contract Support Specialist

🔥 15 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $37.4k - $45.8k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Prescott's, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔧 Hardware

Healthcare Insurance • Pharmaceuticals • Hardware

Prescott's, Inc. is a company specializing in the provision of high-quality reconditioned surgical microscopes and related services. Established in 1984, they offer a range of products including microscopes for ophthalmology, ENT, dental, and neurosurgical applications, as well as microscope cameras and video equipment. The company prides itself on employing trained electronic and optical technicians, providing custom components, and ensuring exceptional customer service with a focus on reliability, supported by a robust parts and labor warranty. Prescott's also provides comprehensive service and repair options, including loaner equipment, to ensure uninterrupted operations for their clients in the medical and healthcare sectors. Their operations are ISO 13485 certified, reflecting a commitment to quality in serving the medical community.

📋 Description

• Manage a high volume of incoming leads and convert them into sales opportunities • Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products • Utilize a consultative selling approach to educate customers on the benefits and features of our products and services • Track and manage leads, pipeline, and sales activities using NetSuite CRM software • Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities • Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale • Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems • Provide periodic territory sales forecasts • Collaborate with the sales team to develop and implement effective sales strategies and achieve sales targets • Provide exceptional customer service and support throughout the sales process • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • Minimum of 1-2+ years of experience in inside sales or a customer service role • Proven track record of meeting or exceeding sales targets • Strong phone presence and ability to engage customers and build rapport • Ability to quickly understand customer needs and recommend appropriate solutions • Understanding of marketing and sales motions • Eligible to work in the United States • Preferred: • Experience working with NetSuite is a plus • Familiarity with the healthcare or medical device industry is a plus • Prior experience working with field sales reps and cross-functional business units is a plus

🏖️ Benefits

• Paid time off • Healthcare insurance (medical dental, and vision coverage) • Accident insurance, critical illness, and hospital indemnity insurance • Short term (employee paid) and long-term disability (employer paid) • 401K plan with company matching • Continuous learning and development - offering opportunities for training, workshops, and certifications • Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive