Bilingual Customer Service Support – Healthcare

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Coordinate and support healthcare education programs from planning through completion. • Schedule educational events, meetings, and program activities. • Provide administrative support to healthcare professionals, speakers, and field sales representatives. • Prepare and manage contracts, documentation, program materials, and related correspondence. • Process billing activities and maintain accurate program records. • Monitor program timelines and ensure deliverables are completed on schedule. • Communicate professionally with internal and external stakeholders in both English and French. • Maintain confidentiality while handling sensitive information and documentation. • Utilize Microsoft Office applications to prepare reports, presentations, spreadsheets, and communications. • Manage email correspondence and respond to inquiries in a timely and professional manner. • Perform additional administrative and coordination duties as assigned.

🎯 Requirements

• Fully bilingual in French and English (spoken and written) • Excellent verbal and written communication skills in both French and English • Strong organizational and time management skills with the ability to prioritize multiple tasks • Exceptional attention to detail and commitment to accuracy • Professional customer service and interpersonal skills • Proficiency with Microsoft Office Suite • Comfortable using email as a primary communication tool • Ability to work independently while collaborating effectively within a team • Strong problem-solving skills and the ability to adapt in a fast-paced environment

🏖️ Benefits

• paid training • generous PTO • Medical, dental and vision benefits • Advancement opportunities • Employee Discounts • EAP & Health and Wellness programs