Customer Service Representative

🔥 12 hours ago

🌐 Egypt, United States – Remote

🇪🇬 Egypt – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts • Handle customer inquiries • Analyze payment history and account notes • Communicate account statuses to customers • Review customer contracts, including voluntary surrender, principal and interest payment breakdowns, and total loss processes • Advise customers regarding open and closed account status • Provide information about title status, including state-to-state transfers and title protection • Assist customers with optional product information • Assist with extensions and payment deferrals • Take payments and review account history and notes • Maintain accurate records of customer interactions, issues, and resolutions • Recommend appropriate customer solutions by analyzing accounts

🎯 Requirements

• Excellent verbal and written communication skills • Strong multitasking ability • Strong attention to detail • Drive to solve problems and meet goals • Familiarity with Microsoft Office tools • Experience in customer service • High school diploma or equivalent • Internet access speeds of 2 Mbps upload and 10 Mbps download or faster • Hardwired internet access; wireless and satellite internet are not compatible • Productive, quiet, distraction-free, secure home workspace • Smartphone (iOS or Android), 4 years old or newer, capable of downloading the company communications app • Must be comfortable with manual calculations • Must be comfortable handling multiple systems simultaneously

🏖️ Benefits

• Hourly Rate • Medical, dental and vision benefits • Paid training • Generous PTO • Global Flexible Vacation Policy • Additional pay incentives • Monthly rewards and recognition programs • Advancement opportunities • Employee discounts • EAP and Health and Wellness programs • Personal trainer dedicated to Sutherland • Company-provided equipment • Dedicated team of leaders and peers for support