HR Back - office administrator with ITALIAN

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August 22

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Customer Service Consultants in this role get to: Process HR queries, using the leading ticketing and case management systems. • Manage reports and perform data audits. • Prioritize and organize the daily tasks in your personal queue. • Shine throughout exemplary communication skills and teamwork. • Act in accordance to company standards and project a positive overall image.

🎯 Requirements

• High school diploma or GED • The job holder must be computer literate and numerate with willingness to adapt to various systems and databases. • Excellent proficiency of Italian (C1/B2H) and good proficiency of English (B2). • Previous experience in administration, HR or customer service is an advantage. • Business-level communication skills, being responsive, kind and polite. • Ability to work independently, with high-level of attention to details.

🏖️ Benefits

• Feel good at work - join our diverse international team, where supporting each other and creating friendly atmosphere are our basic principles. • Stay safe and secure – we offer permanent contract, additional health and life insurance. • Work-life balance – you will work from home (within Kosovo only) • Relax – we offer 21 days paid leave, so you can completely switch off and refresh. All your weekends will be free to spend some quality time on the things that matter to you. • Expand your knowledge - get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses. • Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities. • Competitive salary, performance-based bonus; • Employee referral program; • Rewards and recognition program; • In-house learning and development portals with training options for Certification; • Multiple events organized in the office for employee engagement as well as wellness initiatives; • Corporate social responsibility events and team buildings.