Manager, Service Delivery – FCCS, Adaptive Planning Administrator, Technical Lead

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Own the configuration and ongoing optimization of Adaptive models, including dimensions, levels, hierarchies, attributes, versions, and assumptions. • Administer and support modeled and cube sheets, including advanced formula development (lookups, allocations, driver-based logic). • Manage Data Agent processes and integrations; coordinate data flows, refresh schedules, and dependencies. • Own data mapping tables, transformations, and reconciliation controls; proactively monitor, triage, and resolve data load exceptions. • Maintain and enhance alternate reporting hierarchies to support evolving business and management reporting needs. • Design, build, and support Dashboards, Hubs, and Reporting solutions using HTML reporting and OfficeConnect. • Administer role-based security, including access provisioning, periodic reviews, and compliance with governance standards. • Partner with IT and EDW teams on schema changes, performance tuning, and data lineage; document interfaces, dependencies, and SLAs. • Support forecast, budget, and commit cycles, including version management, locks, workflow configuration, and calendar orchestration by partnering with the Finance team and ensuring timely version creation & management, updating assumptions and loading source data. • Ensure integrity of financial data by performing tie-outs to consolidation system; investigate and resolve mapping and timing variances. • Develop and maintain documentation, including playbooks, SOPs, data dictionaries, and cutover/runbook materials. • Lead user enablement through training, office hours, and ongoing support; provide Tier 2/3 issue resolution. • Drive continuous improvement of the Adaptive platform, including scalability, performance optimization, and expanded enterprise adoption. • Support expansion of Adaptive to non-finance users by enabling standardized reporting, dashboards, and governed self-service capabilities. • Partner with FP&A and business stakeholders to translate planning and reporting requirements into scalable system design. • Support audit and compliance requirements, including change management, access controls, and documentation readiness. • Administer FCCS application: monthly setup, forms, reports, FX. • Maintain FCCS metadata, hierarchies, security roles, and consolidation rules. • Oversee close cycles; monitor integrations, validate data loads; troubleshoot variances. • Configure Data Exchange & Data Management workflows and mappings. • Develop Smart View reports and support statutory reporting. • Automate tasks using EPM Automate and REST APIs.

🎯 Requirements

• 5 years’ experience with Adaptive Planning Configuration & Administration • Ability and experience administering a production environment • 5 years’ experience with Oracle FCCS, Oracle Cloud EPM Applications, HFM • Experience with Data Management, Data Exchange, EPM Automate and automation scripting • Hands-on experience managing integrations, automation, and reporting. • Bachelor’s degree in Accounting, Finance, or Information Systems. • Strong understanding of general accounting principles, financial consolidation, and planning.

🏖️ Benefits

• Employees can work remotely