Non-Voice Support, German, English

Job not on LinkedIn

🔥 12 minutes ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ German

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide email and chat support to platform users; no phone calls • Answer common “how-to” and FAQ-type questions • Assist with account management and payment-related issues • Guide users through troubleshooting steps • Complete a fixed-term contract from 6th of November till 23rd of December • Support Spotify, the world’s leading music streaming platform, serving its global user base

🎯 Requirements

• Fluency in German (C1 level) • Fluency in English (C1 level) • Valid EU work permit – required to work in Bulgaria • Availability to work flexible shifts, including weekends • Previous customer service experience – a plus, but not a dealbreaker • Excellent communication skills • A positive, problem-solving attitude

🏖️ Benefits

• Food vouchers • Multisport card (partially covered) • Performance bonuses • World-class training and career growth opportunities • Digital HR services • 24/7 psychological support • Recognition and referral programs • Engaging employee events • Wellness initiatives • Learning platforms and certification support • Fully digital onboarding and contract signing • Exposure to global business and an inclusive, multicultural environment