Spanish/English Customer Service Representative

🔥 15 hours ago

🇪🇬 Egypt – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Efficiently manage client accounts by taking ownership of account handling, maintenance, collection, and liquidation for assigned portfolios • Analyze payment history and notes and clearly communicate account statuses to customers • Recommend appropriate solutions by analyzing customer accounts and negotiating acceptable collection arrangements • Promptly report or refer sensitive and complex issues to the Team Leader • Document all activities clearly and concisely in accordance with established procedures • Handle a high volume of inbound calls

🎯 Requirements

• High School Diploma (required) • Fluent in English and Spanish (required) • Ability to type a minimum of 30 WPM • Previous experience in customer service, retail services, and call contact environment • Strong organizational and problem-solving skills • Demonstrated ability to perform at a high level and support high-volume inbound calls • Excellent verbal and written communication skills • Excellent attention to detail • Working knowledge of Microsoft Windows, Word, and Excel • Ability to maintain a calm, professional, and positive demeanor while handling multiple projects and meeting deadlines • Eligible to work in the USA

🏖️ Benefits

• A supportive team environment • Top-notch paid training • Unlimited advancement opportunities • Rewarding benefits package • Professional work opportunities supporting development of analytical and problem-solving skills