Strategic Customer Account Manager

🔥 16 hours ago

🌐 United Arab Emirates (UAE), United Kingdom – Remote

🇦🇪 United Arab Emirates (UAE) – Remote 🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Swapcard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2018-06

Consulting • Marketing • Logistics

Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.

📋 Description

• Own the success and growth of a single enterprise customer across a defined geographic region • Drive platform adoption and demonstrable ROI across regional accounts post-sale and post-renewal • Maintain customer satisfaction and engagement; anticipate risk through active listening, usage monitoring, and early intervention • Own detractor and at-risk responses, coordinating outreach and mitigation • Support renewals, expansions, upgrades, and cross-sells • Build accurate forecasts based on client usage and market trends • Design and monetize add-ons with clients • Track competitor tools, contract dates, and renewal cycles; maintain a regional market map • Assess pain points, switching probability, and blockers; grow market share year over year • Act as primary contact and strategic advisor to regional stakeholders • Build multi-level influence networks across digital operations, marketing, sales, and leadership • Maintain structured weekly, monthly, quarterly, and bi-annual engagement cadences • Develop comprehensive account plans and 90/60/30-day action plans • Define mutual success metrics and benchmark performance • Own strategic deployment of in-scope events and partner with Customer Implementation Managers on delivery • Maintain Gainsight data integrity and document account activity weekly • Provide flexible onsite engagement for high-value moments

🎯 Requirements

• 5+ years in a Customer Success, Account Management, or hybrid commercial role in SaaS or event technology • Proven track record managing and growing enterprise accounts, with commercial ownership of renewals, upsells, and quota • Strong strategic and consultative instincts • Excellent project management and ability to orchestrate cross-functional teams • Comfort operating in fast-paced, ambiguous, and changing environments • Willingness to travel regularly across the region, including industry events and onsite activations • Fluent English • Nice to have: experience owning a large, multi-division enterprise account or defined regional territory • Nice to have: familiarity with event technology, exhibitions, or trade-show ecosystem • Nice to have: working knowledge of Salesforce and Gainsight • Nice to have: additional languages relevant to the region, e.g. Arabic

🏖️ Benefits

• Remote-first policy with headquarters in Paris • Career growth opportunities • Generous Paid Time Off • Remote perks • In-person social gatherings • 100% of your health insurance contribution paid by Swapcard • Work-from-home budget for equipment • Co-working space budget • Learning budget • Mental health care initiatives