Client Relations Analyst

🕒 July 4

🏢🏡 São Paulo – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 81%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SW Capital Humano

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

SW Capital Humano is a Brazilian HR consultancy that connects people management with business strategy to drive sustainable growth. The company provides recruitment and selection, implementation of HR departments from scratch, Business Partner consulting, People Analytics, behavioral assessment and customized HR projects to help clients attract, develop and retain talent. SW Capital Humano focuses on aligning HR practices with organizational objectives to deliver measurable results for other companies.

📋 Description

• Analyze and monitor claims ratio reports • Monitor customer satisfaction and service quality • Develop strategic customer loyalty and retention initiatives, offering personalized solutions • Address complaints and clarify questions, seeking to ensure prompt resolution and an improved customer experience • Analyze departmental data and KPIs, as well as team productivity, generating insights for management and working toward target achievement • Prepare reports • Identify opportunities to improve the customer experience • Process additions, changes, and cancellations

🎯 Requirements

• Currently pursuing a bachelor's degree in Business Administration, Sales Management, or a related field • Proficiency in Microsoft Office • Previous experience in a similar role • Availability to work Monday through Friday, from 9:00 a.m. to 6:00 p.m.

🏖️ Benefits

• Monthly cost-of-living allowance: R$177.00 • Meal voucher: R$38.32 per day worked • Health insurance – Intermédica • Dental insurance – Porto Seguro • Life insurance • Home-office allowance