Customer Support Specialist

🔥 4 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sweep

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

📋 Compliance

☁️ SaaS

B2B • Compliance • SaaS

SWEEP is a leading sustainability data management platform designed to help organizations track, disclose, and take action on their carbon and ESG (Environmental, Social, and Governance) data. The platform offers tools to manage carbon footprints, understand value chain emissions, meet disclosure requirements such as CSRD and SFDR, and get audit-ready with efficient data strategies. SWEEP works with enterprises, midmarket firms, and financial institutions to streamline their sustainability data collection and compliance processes, all while providing insights to drive data-driven sustainability strategies.

📋 Description

• Monitor and resolve customer issues, including escalations, technical problems, and incidents • Contact customers to investigate issues in depth and understand their concerns • Collaborate with Product, Engineering, Delivery, and Customer Success teams • Develop and maintain self-service content, knowledge base articles, automated workflows, and AI-powered support tools • Gather, analyze, and communicate customer feedback across the organization • Contribute to improving customer satisfaction and NPS/CSAT performance • Identify improvements to customer support processes, workflows, and tools • Maintain accurate case documentation and provide clear updates and timely follow-up • Support customers using a B2B SaaS platform with complex organizational and reporting needs • Participate in onboarding and training sessions during European or US business hours

🎯 Requirements

• 2–3 years of experience in a Customer Support Specialist, Technical Support, Helpdesk, or similar role within a technology company • Demonstrated experience supporting customers using a SaaS product • Strong written and verbal communication skills in English • Ability to investigate issues thoroughly and identify underlying causes • Strong organizational skills and ability to manage multiple customer cases simultaneously • Ability to explain technical or product-related topics to technical and non-technical audiences • Experience working cross-functionally with Product, Engineering, Delivery, or Customer Success teams • Based in the Philippines • Willingness to work flexibly during onboarding and transition to APAC support hours when required • Availability to work 09:00–17:00 Philippines Time • Experience supporting enterprise accounts or B2B enterprise customers is a plus • Experience handling complex customer environments, escalations, or incident management is a plus • Knowledge of CRM, ticketing, and customer success platforms such as Intercom is a plus • Experience creating help center content, automated workflows, or AI-assisted support resources is a plus • Experience in climate, ESG, sustainability, or carbon accounting is a plus • Mandarin language skills are a plus

🏖️ Benefits

• Fully remote work model • Flexible work schedule during onboarding and for occasional global meetings, training sessions, and customer escalations • Opportunity to work for a B Corporation and entreprise à mission • Inclusive, diverse, and supportive company culture • Opportunity to contribute to climate and sustainability initiatives