Director – Outbound Business Development

🔥 23 hours ago

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SwiftConnect

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

SwiftConnect is a developer of Street-to-Seat™ technology that innovates physical access control with real-time credentials and permissions management. Utilizing a software-first approach, SwiftConnect provides a unified platform that integrates with existing access control systems, allowing for mobile access through devices like the Apple Wallet. Their solutions cater to hybrid and flexible working environments, enabling seamless space management across multiple properties while ensuring programmatic and automated access control for enterprises and real estate owners.

📋 Description

• Build the team, define the org design, ramp plan, and hiring profile for the Outbound Sales Executive / SDR team; recruit, onboard, and develop the reps. • Lead a distributed, work-from-home team — set the operating rhythm, visibility, and accountability that makes remote outbound work: daily standups, live call blocks, virtual floor culture, and clear activity expectations. • Establish the coaching model: call reviews, objection handling, talk tracks, certification, and ramp milestones. • Set and manage performance standards, activity floors, and a culture where the phone is the primary weapon. • Design and document the end-to-end outbound process: list build → data enrichment → segmentation → sequence → dial → qualification → SAL handoff → SQL acceptance. • Define SAL and SQL entry/exit criteria, qualification frameworks, disqualification reasons, and handoff SLAs with the seller community — and enforce them. • Build the playbooks: ICP-specific talk tracks, discovery questions, objection libraries, competitive positioning, and vertical-specific messaging. • Create the workflows and automation that let a rep spend their day talking to buyers rather than administering records. • Own dialler selection and procurement for campaign orchestration — evaluate, business case, negotiate, implement. • Own CRM integration and hygiene across Salesforce and/or HubSpot: lead routing, lifecycle stages, SAL/SQL stage definitions, task automation, attribution, and reporting. • Own the data and intelligence layer for contact and firmographic data, plus intent tooling — including integration into the campaign workflow. • Own the conversation intelligence and QA layer for call recording, coaching, keyword and objection tracking, and measurable rep improvement. • Work hand-in-hand with IT and Sales Operations to complete deployment, integration, and automation: system provisioning, security and compliance review, telephony and number management, data flows between dialler, CRM, intent, and conversation intelligence, and the dashboards that report on all of it. • Carry fixed weekly and monthly SAL and SQL targets as your primary KPIs; your variable compensation is tied directly to them. • Report performance up: activity, connect and conversion rates, cost per SAL, SAL→SQL yield, and pipeline contribution.

🎯 Requirements

• Demonstrated experience building an outbound SDR / Outbound Sales Executive team from the ground up — not inheriting one. • Demonstrated experience running outbound campaigns in the physical security systems space (PACS, access control, video, identity, or adjacent), with credibility in front of security and technology buyers. • Hands-on ownership of an outbound tech stack: dialler platforms, Salesforce and/or HubSpot, ZoomInfo or comparable intelligence tools, intent data, and conversation intelligence such as Gong — including procuring, integrating, and deploying them alongside IT and Sales Ops, not just using them. • Proven track record against fixed SAL/SQL targets, with the operating rigour to forecast and hit them week after week. • Experience leading remote, distributed sales teams and holding them to a high activity and quality bar without being in the room. • A leader who still gets on the phone. You coach live, you listen to calls, and your reps know you can do the job you're asking them to do. • Nice to have (and coachable): Experience targeting the Commercial Real Estate space, including landlord-side and tenant-side campaign motions.

🏖️ Benefits

• Health insurance • Professional development opportunities