Strategic Account Manager

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July 5

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Symbl.ai

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Artificial Intelligence • API • Telecommunications

Symbl. ai is a company that provides AI-powered solutions for conversational intelligence. They offer a platform that processes audio data through a streaming API to detect triggers in conversations and extract contextual information. Their product suite includes AI agents for call scoring, real-time assistance, unified analytics, voice bots, live sentiment analysis, and real-time compliance alerts. Symbl. ai helps businesses automate call management and improve customer engagement by providing insights and actionable data from conversations.

51 - 200 employees

🤖 Artificial Intelligence

🔌 API

📡 Telecommunications

📋 Description

• As a Strategic Account Manager at Symbl.ai, you will be responsible for managing and expanding relationships with key accounts. • You will work closely with customers to understand their needs and objectives, ensuring the successful adoption and utilization of our Conversation AI solutions. • Join Symbl.ai as a Strategic Account Manager to drive growth and success with leading organizations. • Develop and maintain relationships with key stakeholders at assigned accounts, serving as the primary point of contact. • Understand customer business objectives and challenges, and align Symbl.ai solutions to address their needs. • Drive adoption and usage of Symbl.ai products and services within assigned accounts, ensuring customer satisfaction and retention. • Collaborate with cross-functional teams, including sales, product, and customer success, to develop account strategies and drive revenue growth. • Identify upsell and cross-sell opportunities within existing accounts, and work to expand Symbl.ai's footprint within the organization. • Monitor account health and proactively address any issues or concerns raised by customers.

🎯 Requirements

• Have 10+ years of experience in strategic account management or enterprise sales roles, preferably in the technology industry. • Demonstrate a track record of success in managing and growing key accounts, with a focus on driving customer satisfaction and revenue growth. • Possess strong communication and interpersonal skills, with the ability to build rapport and influence key stakeholders. • Show a deep understanding of customer business challenges and industry trends, with the ability to articulate the value proposition of Symbl.ai solutions. • Be results-driven and customer-focused, with a commitment to delivering exceptional service and value to clients. • Have a Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.

🏖️ Benefits

• 100% covered health coverage for you, and 90% for your dependents. • 100% covered Life & AD&D, and short-term disability coverage for you. • 401(k) with 3% matching. • Continued education and professional development. • 18 Planned vacation days, 8 sick days, generous maternity, paternity and 16 annual holidays.