AVP, Analytics – Data Steward

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Synchrony

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Synchrony is a financial services company that provides a variety of financing solutions for everyday purchases. They offer specialized healthcare financing through their CareCredit product, along with online savings and business financing options. Synchrony Bank serves as their banking division, enabling customers to manage their retail and healthcare financing needs efficiently.

📋 Description

• Support the Data Governance Team to expand program adoption across Synchrony through communication, training, and support of the oversight community • Support PII data discovery and scoping operations (where applicable), including scan monitoring/triage, exception management, and coordination of remediation actions with responsible teams • Support consumer rights / DSAR operational processes (as applicable), including fulfillment of CCPA/CPRA right-to-access and right-to-erasure requests in alignment with internal Privacy OLAs • Support outbound data sharing governance with third parties by managing the request process and overseeing the workflow, expediting emergency requests, supporting process questions/issues, and ensuring timely progression through required approvals • Routinely engage with the Supplier Management, Legal, and Information Security teams to support timely risk assessment coordination, issue resolution, and completion of required approvals • Support governance automation and workflow optimization initiatives to reduce manual effort in risk intake, assessment, tracking, and reporting • Develop and maintain governance analytics and reporting, including operational and risk KPIs/KRIs, dashboarding, and executive summaries of operational throughput, compliance, remediation progress, and program adoption • Identify process efficiencies/deficiencies using data and operational insights; produce recommendations, propose control enhancements, and support implementation of process improvements and standardization • Participate in the analysis of platform defects and data issues; support triage, root cause documentation, remediating planning and execution tracking • Manage the development, enhancement and standardization of governance documentation (policies, procedures, playbooks, job aids) and training materials; review training completion/usage statistics and recommend enablement improvements

🎯 Requirements

• Bachelor’s degree; a minimum of 5+ years’ experience in technology, finance or analytics or in lieu of a degree with 7+ years of relevant Data Management experience • 3+ years of experience in data governance, privacy governance, or risk mitigation/compliance • Experience supporting data governance and privacy activities such as data discovery, data stewardship operations, and data transmission/outbound data sharing oversight • Ability to translate business requirements into operational workflows • Experience with defining KPIs/KRIs and creating dashboards and reporting for senior leadership • Experience developing and maintaining procedural documentation, job aids, and training materials • Demonstrated cross-functional communication and coordination skills

🏖️ Benefits

• best-in-class employee benefits and programs that cater to work-life integration and overall well-being • career advancement and upskilling opportunities