Whether you're looking to prototype, release an MVP, or bring a new service to your existing customer base, Synctera has the platform, experiences, and programs to help you build and launch your FinTech app fast, and scale it over the long term.

Synctera

Operations

As the Payment Operations Lead, you are owning the completion of all things Operations; if you see a gap in the process, you will take the lead to own the resolution of that gap. This can range from investigating a payment to driving the build of a new process that will support our team. You will help ensure the experience of our Banks and FinTechs are smooth from their time of go-live and work to streamline the process between internal teams and external partners. The role is fast-paced and you will wear many hats to help build the Operations team and provide excellent customer experience. In addition, you will contribute in implementing operational efficiencies, defining SLA’s and key metrics to ensure proper oversight and transparency of the team exists. Further to this, you will help to build out robust processes, where ownership is clearly defined and understood. This is a cross-functional role that will require close partnering with internal stakeholders and teams to identify points of friction, deep-diving operational problem areas, resolving escalations, and gathering data to support projects and product launches. We are a close-knit organization where everyone is working toward a common goal and where all contributions matter. You are a payments expert, you have a deep understanding of the card network. You are agile and resilient. You like to get your hands dirty and build from the ground up.

Remote Jobs at Synctera

Synctera

Payment Operations Lead

Synctera