Technical Support Analyst

🕒 June 30

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Synmatch AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

👥 HR Tech

🤖 Artificial Intelligence

🎯 Recruiter

HR Tech • Artificial Intelligence • Recruitment

Synmatch AI is a pioneering company that redefines the hiring process by leveraging advanced artificial intelligence to facilitate global talent acquisition. The company aims to bridge the gap between skilled professionals and employers by streamlining the recruitment process, making it more efficient, fair, and accessible. With a curated database of pre-vetted candidates, Synmatch AI reduces biases and helps companies achieve faster hiring cycles, higher-quality matches, and diverse teams. The platform embodies a remote-first approach, reflecting its mission to unlock growth for organizations of all sizes and create equitable opportunities for talent around the world.

📋 Description

• Technical Support : Provide technical support for existing customers in German-speaking and international environments • Complex Problem Analysis : Analyze and resolve complex technical inquiries and support tickets beyond simple troubleshooting • System Diagnostics : Perform error analysis across software, database, and system environments • Bug Documentation : Document and track bugs with close collaboration with development teams • Reproduction Steps : Create clear, reproducible steps and technical descriptions for issue resolution • Testing : Test solutions and releases before deployment in customer environments • Configuration Support : Assist with configurations, customizations, and technical questions • Knowledge Management : Build and maintain documentation and knowledge bases for team and customer use • Improvement Identification : Identify optimization potential and relay customer feedback to relevant teams • International Collaboration : Work with international teams across support, delivery, and development

🎯 Requirements

• IT Background : IT education or comparable technical experience in relevant environments • Support Experience : Previous work in technical support, software support, or similar analytical roles • Structured Approach : Methodical, structured, and independent working style • Problem-Solving Orientation : Enjoyment analyzing technical problems and developing solution-oriented approaches • Self-Organization : Ability to set priorities and organize workday independently • Growth Mindset : Open to feedback and committed to continuous learning • Customer Communication : Comfortable communicating with customers and explaining complex topics clearly • Language Skills : Very good German and English proficiency (written and spoken) • Helpful experience with: SQL and databases • Windows Server or Azure environments • UNIX / Linux • Scripting languages • XML, XSLT, or JavaScript • ITIL-based support processes • Interest in cultural, educational, or knowledge institutions is a plus but not required.

🏖️ Benefits

• Meaningful Work : Support organizations preserving knowledge, culture, and history for future generations • International Collaboration : Work with colleagues and customers across multiple countries as part of a global team • Steep Learning Curve : Diverse products, customer environments, and technical challenges with continuous professional development • Creative Freedom : Actively shape documentation, processes, and best practices—your ideas are welcome • Technical Diversity : Work with varied technologies, databases, server environments, and system landscapes • Flexible Environment : Ideally based near Mülheim an der Ruhr; 100% remote possible for strong candidates.