Technical Support Analyst

🔥 9 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Synmatch AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

At Synmatch AI, we believe the future of hiring is global, fast, and fair. Talent exists everywhere, but opportunity does not. Our mission is to close that gap by making global hiring simple, precise, and accessible for every company.

📋 Description

• Technical Support : Provide technical support for existing customers in German-speaking and international environments • Complex Problem Analysis : Analyze and resolve complex technical inquiries and support tickets beyond simple troubleshooting • System Diagnostics : Perform error analysis across software, database, and system environments • Bug Documentation : Document and track bugs with close collaboration with development teams • Reproduction Steps : Create clear, reproducible steps and technical descriptions for issue resolution • Testing : Test solutions and releases before deployment in customer environments • Configuration Support : Assist with configurations, customizations, and technical questions • Knowledge Management : Build and maintain documentation and knowledge bases for team and customer use • Improvement Identification : Identify optimization potential and relay customer feedback to relevant teams • International Collaboration : Work with international teams across support, delivery, and development

🎯 Requirements

• IT Background : IT education or comparable technical experience in relevant environments • Support Experience : Previous work in technical support, software support, or similar analytical roles • Structured Approach : Methodical, structured, and independent working style • Problem-Solving Orientation : Enjoyment analyzing technical problems and developing solution-oriented approaches • Self-Organization : Ability to set priorities and organize workday independently • Growth Mindset : Open to feedback and committed to continuous learning • Customer Communication : Comfortable communicating with customers and explaining complex topics clearly • Language Skills : Very good German and English proficiency (written and spoken) • Helpful experience with: SQL and databases • Windows Server or Azure environments • UNIX / Linux • Scripting languages • XML, XSLT, or JavaScript • ITIL-based support processes • Interest in cultural, educational, or knowledge institutions is a plus but not required.

🏖️ Benefits

• Meaningful Work : Support organizations preserving knowledge, culture, and history for future generations • International Collaboration : Work with colleagues and customers across multiple countries as part of a global team • Steep Learning Curve : Diverse products, customer environments, and technical challenges with continuous professional development • Creative Freedom : Actively shape documentation, processes, and best practices—your ideas are welcome • Technical Diversity : Work with varied technologies, databases, server environments, and system landscapes • Flexible Environment : Ideally based near Mülheim an der Ruhr; 100% remote possible for strong candidates.