Patient Education Consultant

🕒 May 19

🐊 Florida – Remote

🐊 Florida – Remote

💵 $2.4k - $3.1k / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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Tactile Medical

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🔧 Hardware

🤝 B2B

👥 B2C

💰 $32.5M Post-IPO Equity - Tactile Medical on 2023-02

Hardware • B2B • B2C

Tactile Medical is a medical device company that develops and sells at-home pneumatic compression and airway-clearance therapy systems to treat lymphedema, chronic venous insufficiency, and respiratory/neuromuscular conditions. Its product portfolio includes devices such as Flexitouch, AffloVest, Nimbl, and Kylee, and the company provides clinical education, reimbursement support, and resources for patients and clinicians to improve quality of life and daily functioning.

📋 Description

• Conduct demonstrations and trainings with current and potential Tactile Medical patients on our products • Build strong rapport with the patient through introduction to our product, discussion of financial options, and closing the sale • Deliver training and ensure the patient is able to use their product as prescribed • Manage and respond appropriately to any patient feedback or objection regarding the product and their financial responsibility • Ensure appropriate preparation for all trainings and demonstrations • Work collaboratively with territory partners to facilitate completing of orders • Identify, escalate, and communicate problems, questions, or additional patient support needs • Effectively use translation tools for patients where English is not their first language • Maintain compliance with all appropriate regulatory requirements including HIPAA • Travel up to 80% within assigned territory

🎯 Requirements

• Bachelor’s Degree or equivalent work experience • 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role • Health related certification (preferred) • Medical device or healthcare industry experience (preferred) • Ability to lift 20 pounds on a regular basis • Ability to work remotely and travel to patients in a home, clinic, or virtual environment • Strong interpersonal communication skills including the ability to empathize with patients and caregivers • Strong critical thinking and decision-making skills in healthcare related situations • High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities • Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments

🏖️ Benefits

• medical, dental and vision benefits • retirement benefits • employee stock purchase plan • paid time off • parental leave • family medical leave • volunteer time off • additional leave programs • life insurance • disability coverage • other life and work wellness benefits and discounts