Coordinator of Strategic Projects and Innovation

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Tahto

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

☁️ SaaS

Consulting • Customer Experience • SaaS

Tahto is a customer experience (CX) and business process outsourcing (BPO) specialist based in Brazil, with over 18 years of experience in enhancing customer interaction across various markets. The company focuses on optimizing processes, employing technology, and delivering personalized solutions to improve engagement between brands and consumers. Recognized for its commitment to innovation and excellence, Tahto has received numerous awards, including the GPTW certification, and aims to revolutionize the customer service landscape with its unique strategies and tools.

📋 Description

• Manage and lead the team of specialists in strategic projects and innovation, including planning, execution, monitoring, and coordinating internal and external teams to ensure on-time project delivery. • Tactical management of risks and issues faced by the team. • Control project and post-implementation business and quality KPIs, ensuring scope fulfillment by evaluating project results. • Communicate clearly and effectively with all stakeholders involved in the project. • Develop solutions for continuous performance improvements, including identifying new technologies and innovations. • Ensure compliance with company standards and criteria. • Knowledge of PMP Project Management and training in agile methodology, in addition to team management skills. • Gather requirements, identify activities, escalate risks, and build effective relationships with departments and stakeholders. • Conduct debriefs, capture lessons learned, and propose improvements for the benefit of the client. • Control project delivery and quality. • Monitor financials, assess costs, and report contributions relevant to the business. • Perform other activities related to the role. • Knowledge and use of AI.

🎯 Requirements

• Degree in Business Administration, Engineering, Technology, or a related field. • Proven experience in project management within a call center or similar sectors. • Knowledge of project management methodologies such as PMBOK or Agile. • Excellent organizational, planning, and time-management skills. • Familiarity with relevant technological tools such as ClickUp, Monday, Asana, or Trello. • Advanced knowledge of Microsoft Office suite. • Intermediate knowledge of MS Project. • Intermediate knowledge of outsourcing processes for call center service providers. • Intermediate knowledge of the PDCA management model. • Intermediate knowledge of Six Sigma methodology. • Intermediate ability to establish strategies and guidelines. • Advanced knowledge/experience with SLAs. • Advanced knowledge of PMP/Project Management. • Advanced experience with agile methodologies. • Advanced ability to create, analyze, and interpret KPIs.

🏖️ Benefits

• Childcare allowance per child up to 5 years old. • Allowance for special-needs children – no age limit. • Health and dental insurance. • Life insurance. • Transportation allowance. • Food and/or meal allowance. • PPR - Results Participation Program (performance-based bonus). • Wellhub (wellness platform). • Partnerships with various companies (educational institutions, language schools, and others).