Tala
Fintech • Artificial Intelligence • B2C
Tala is a fintech company that aims to break down financial barriers for individuals across Kenya, Mexico, the Philippines, and India through its innovative money app. The company provides a suite of financial services, including credit, payments, savings, and transfers, to empower their customers. Leveraging advanced artificial intelligence and machine learning technologies, Tala offers personalized financial experiences and creates digital financial identities for users who have been underserved by traditional finance institutions. With a focus on real-time money management, Tala's app simplifies access to instant credit and other financial services for millions, enhancing users' economic power and quality of life.
Global Telephony Engineer
Job not on LinkedIn
September 23
Tala
Fintech • Artificial Intelligence • B2C
Tala is a fintech company that aims to break down financial barriers for individuals across Kenya, Mexico, the Philippines, and India through its innovative money app. The company provides a suite of financial services, including credit, payments, savings, and transfers, to empower their customers. Leveraging advanced artificial intelligence and machine learning technologies, Tala offers personalized financial experiences and creates digital financial identities for users who have been underserved by traditional finance institutions. With a focus on real-time money management, Tala's app simplifies access to instant credit and other financial services for millions, enhancing users' economic power and quality of life.
📋 Description
• Engineer, support, and manage Tala's global telephony environment (VoIP, Asterisk PBXs, Five9, call recording) to maintain high quality and availability. • Ensure high availability of PBX servers, softphones, network connectivity, and related hardware to achieve 99.9% uptime. • Collaborate with Operations and Shared Services to strategize and implement a unified communications platform. • Administer and optimize Five9 dialer platform(s): user management, campaign configuration, performance monitoring, troubleshooting. • Manage SIP trunking infrastructure globally: ensure call quality, capacity, cost-effectiveness, negotiate with SIP providers, optimize routing. • Administer and maintain Asterisk PBX systems globally: configuration, upgrades, security patching, custom dial plans, integrations. • Manage GSM gateway infrastructure (primarily Philippines): troubleshoot connectivity and optimize mobile routing. • Provide Tier 2/3 global telephony support and develop monitoring dashboards and alerts to proactively identify and resolve issues.
🎯 Requirements
• 3+ years of experience in managing and maintaining complex telephony systems, specifically in a call center environment. • Deep understanding of VoIP technologies, including SIP, GSM, and RTP. • Extensive experience with Asterisk PBX administration, including dial plan development and troubleshooting. • Experience with dialer platforms (e.g., Five9, Genesys) is highly desirable. • Strong troubleshooting and problem-solving skills. • Vendor negotiation and management • End-user IT helpdesk management and support
🏖️ Benefits
• Remote-first approach • Offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India • Diverse global team
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