Customer Success Manager, Implementation

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Talent Factor Ltd.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Talent Factor Ltd. is a company dedicated to recognizing and developing the potential of individuals within organizations. They offer a comprehensive suite of services in talent management, including IT talent acquisition, diagnostics, talent development, and talent management. Established in 2014 in London, Talent Factor is known for its integrated and measurable approach to talent management, working with clients globally to enhance their talent strategies. The company emphasizes flexibility, diagnostics, consulting, training, and offers specialized programs such as the Leadership Challenge Academy. They utilize tools and methodologies from partners like SHL Talent Measurement Solutions and Cambridge University to provide tailored solutions for optimizing business results through effective talent management practices.

📋 Description

• Take ownership of customers immediately after the sales process, leading them through onboarding, implementation, and adoption of the platform. • Become a trusted advisor, ensuring clients achieve measurable business outcomes while identifying opportunities to further expand their use of the solution. • Work closely with Sales, Product, Engineering, and AI teams, translating customer needs into practical solutions and helping shape the future of the product through direct customer feedback. • Build long-term client relationships and solve business problems with technology in a high-growth environment where customer success directly influences company growth.

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, Implementation, Consulting, or a similar customer-facing B2B role. • Experience working with SaaS, cloud, AI, technology, or digital products. • Strong communication and relationship-building skills with the ability to engage stakeholders at different organizational levels. • A customer-first mindset combined with a strong sense of ownership and accountability. • Ability to understand business needs and translate them into practical product solutions. • Experience managing multiple customer implementations and priorities simultaneously. • Analytical thinking and a structured approach to problem-solving. • Professional proficiency in English and fluency in one of the following languages: Polish, German. • Experience with CRM and Customer Success platforms (e.g. HubSpot, Salesforce, Intercom, Zendesk, Gainsight or similar) will be an advantage. • Curiosity about AI and enthusiasm for learning new technologies.

🏖️ Benefits

• Competitive compensation - in the area of 300.000 PLN / year • Significant career development opportunities