Implementation Services Specialist

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Talogy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Talogy is a global provider of talent assessment, development, and consulting solutions that helps organizations hire, identify, and develop the right people. Talogy offers a SaaS assessment platform (TalogyTech) that integrates with ATS systems, a portfolio of psychometrically-backed assessments, and in-person consulting and coaching services. The company emphasizes data security, accessibility, in-house research and technology, and serves enterprise clients worldwide with solutions for hiring, leadership development, succession planning, and early-career talent.

📋 Description

• Developing a working knowledge of Talogy solutions and the administrative side of our platforms. • Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. • Providing administrative support to client projects as assigned. • Configuring managed-service projects on Talogy platforms with limited support. • Supporting clients with implementing their own assessment and development projects on Talogy platforms. • Building tests and reporting content on Talogy platforms and setting up client accounts. • Reporting bugs or other software/product/platform issues and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects. • Providing feedback on client implementations to colleagues in other departments. • Meeting service level agreements (SLAs) in their region. • Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Jira and OpenAir.

🎯 Requirements

• Strong IT skills and the ability to learn new systems and administrative portals quickly. • Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. • Previous experience in the talent management industry is desirable but not required. • Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.