AI Solution Implementation Engineer

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WATI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

Artificial Intelligence • API • SaaS

WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.

📋 Description

• Own technical onboarding and go-live for mid-market and Enterprise accounts • Design and deploy AI agents on Astra to automate customer workflows • Build and configure WhatsApp Business API integrations, webhooks, and chatbot flows • Integrate Wati with CRMs (HubSpot, Salesforce) and third-party platforms • Consult customers on AI strategy — identify automation opportunities and drive adoption • Partner with CSMs and AMs to surface expansion signals and upsell opportunities • Serve as escalation point for complex technical issues post-launch • Contribute to internal playbooks, integration templates, and reusable assets

🎯 Requirements

• 5+ years in solutions engineering, implementation, or technical CSM roles • Hands-on with REST APIs, webhooks, and integration patterns • Experience deploying or consulting on AI agents / LLM-powered workflows • Proficient with WhatsApp Business API or comparable messaging platforms • CRM integration experience — HubSpot or Salesforce preferred • Strong customer-facing communication; can translate technical complexity for business stakeholders • Self-directed; comfortable managing multiple mid-market accounts concurrently