Implementation Consultant

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🔥 12 hours ago

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Cision France

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1867

🤝 B2B

📱 Media

B2B • Media • Marketing

Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies.

📋 Description

• Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training. • Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement. • Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction. • Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables. • Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers. • Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform. • Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience. • Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success.

🎯 Requirements

• A Graduate degree is preferred. • Excellent English language skills, written and verbal. Additional languages are an advantage. • Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required. • Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline. • Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience. • Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals. • Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written. • Experience working within global newswire or media distribution organization is favorable. • Experience working within customer/public relations or communication is favorable. • Experience with Salesforce and/or Customer Success software is desired.

🏖️ Benefits

• Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. • Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. • Cision will take the steps to assure that people with disabilities are provided reasonable accommodations.