Customer Implementation Specialist – Go-Live Stabilization

🕒 July 16

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ZEISS VisioGen

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

ZEISS VisioGen is a human-verified, AI-driven patient communication platform purpose-built for ophthalmology clinics. It captures patient inquiries 24/7 (via website chat), generates tailored draft responses with AI, and requires review and approval by a ZEISS-trained optometrist before any message is sent. The system emphasizes clinical safety, consistency, lead capture, reduced staff workload, HIPAA-aligned privacy, and measurable conversion improvements; it was introduced globally at ASCRS 2026 and is actively deployed across US ophthalmology practices.

📋 Description

• Receive completed customer handovers from Sales and Customer Success teams. • Review customer contracts, subscribed products, implementation scope, timelines, and commercial commitments. • Validate project scope and identify implementation risks, assumptions, dependencies, and missing information. • Prepare implementation plans, project schedules, communication plans, and ownership matrices. • Conduct customer kick-off meetings and align all stakeholders on project objectives and timelines. • Conduct discovery workshops with customer stakeholders. • Gather and document business, operational, and technical requirements. • Develop detailed implementation roadmaps and project timelines. • Track milestones, dependencies, deliverables, and project progress. • Own the complete User Acceptance Testing process.

🎯 Requirements

• 3-7 years of experience in SaaS implementation, customer onboarding, project coordination, service delivery or customer operations • Bachelor's degree in Business, Operations, Healthcare, Information Technology or a related field. • Experience coordinating multiple customer implementations simultaneously. • Familiarity with ticketing, project-management and customer-relationship platforms. • Healthcare, med-tech, health-tech or regulated-industry experience is preferred. • Experience supporting US or international customers is preferred.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development