Customer Implementation Specialist – Go-Live Stabilization

🕒 July 16

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZEISS VisioGen

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

ZEISS VisioGen is a human-verified, AI-driven patient communication platform purpose-built for ophthalmology clinics. It captures patient inquiries 24/7 (via website chat), generates tailored draft responses with AI, and requires review and approval by a ZEISS-trained optometrist before any message is sent. The system emphasizes clinical safety, consistency, lead capture, reduced staff workload, HIPAA-aligned privacy, and measurable conversion improvements; it was introduced globally at ASCRS 2026 and is actively deployed across US ophthalmology practices.

📋 Description

• Receive completed customer handovers from Sales and Customer Success teams. • Review customer contracts, subscribed products, implementation scope, timelines, and commercial commitments. • Validate project scope and identify implementation risks, assumptions, dependencies, and missing information. • Prepare implementation plans, project schedules, communication plans, and ownership matrices. • Conduct customer kick-off meetings and align all stakeholders on project objectives and timelines. • Conduct discovery workshops with customer stakeholders. • Gather and document business, operational, and technical requirements. • Develop detailed implementation roadmaps and project timelines. • Track milestones, dependencies, deliverables, and project progress. • Own the complete User Acceptance Testing process.

🎯 Requirements

• 3-7 years of experience in SaaS implementation, customer onboarding, project coordination, service delivery or customer operations • Bachelor's degree in Business, Operations, Healthcare, Information Technology or a related field. • Experience coordinating multiple customer implementations simultaneously. • Familiarity with ticketing, project-management and customer-relationship platforms. • Healthcare, med-tech, health-tech or regulated-industry experience is preferred. • Experience supporting US or international customers is preferred.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development