Customer Engineer, India

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Cloudflare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

📡 Telecommunications

💰 $150M Series E on 2019-03

Cybersecurity • SaaS • Telecommunications

Cloudflare is a company that provides a unified platform known as the "connectivity cloud. " This platform helps businesses enhance security, reduce complexity, and accelerate application and network performance across on-premise, public cloud, SaaS, and the internet. Cloudflare offers products and services aimed at improving IT visibility and control, ensuring application security, and enabling faster app development and performance. The company focuses on security, including systems to reduce vulnerabilities and enhance resilience. Cloudflare is also recognized for its engagement in application services, network services, and enabling secure connections for employees, contractors, devices, networks, apps, and data globally. Additionally, they have significant partnerships and are acknowledged in industry reports for their cloud and edge delivery services capabilities.

📋 Description

• Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms). • Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. • Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap. • Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. • Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

🎯 Requirements

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). • Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. • Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. • Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

🏖️ Benefits

• This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.