Program Manager – AI Safety Services

🔥 9 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Manage interconnected workflows within continuous delivery cycles • Handle enhancements and bug fixes as high-priority mini-projects • Align project delivery with operational capabilities • Coordinate with the Senior Operations Manager, Learning Experience, Quality, Operations, and clients • Manage bug fixes through continuous delivery pipelines • Optimize deployment workflows to accelerate bug resolution while maintaining system stability • Coordinate resource allocation, dependencies, and pipeline capacity • Translate technical updates into clear communications for clients and client-facing teams • Act as the operational liaison between AIS PMO, Operations, Quality Assurance, and Learning Experience teams • Lead incident post-mortems and feedback loops • Drive validation standards to prevent issue recurrence or regression • Identify systemic patterns in recurring issues and implement structural improvements • Monitor, analyze, and report service quality metrics to leadership

🎯 Requirements

• 3–5 years in Program Management, Project Management, or Technical Operations within tech/software/AI domains • Proven experience managing continuous delivery pipelines, releases, or agile sprint workflows • Track record of working closely alongside Operations, QA, and Client Services teams • Strong understanding of continuous delivery practices and Agile delivery frameworks • Ability to manage operational overlap with the Senior Ops Leader and influence without direct authority • Analytical approach focused on root-cause analysis, quality metrics, and process optimization • Ability to bridge technical concepts and client-centric outcomes effectively • Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent • Willingness to work at any Metro site remotely

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Wellness support • Inclusive environment • Professional growth opportunities • Internal mobility opportunities • Reasonable accommodations during the hiring process