TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Team Leader
🕒 May 26
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TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
📋 Description
• Manage day-to-day planning and operations of your team • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs) • Organize and handle the team and make sure everyone adheres to their schedules • Train and help in the development of your team by conducting team huddles and coaching sessions • Evaluate strengths and weaknesses of your Teammates • Offer solutions for your team’s growth and development • Create reports of your team’s performance and document feedback from your client • Manage issues that might arise, including HR-related ones • Think of solutions creatively • Act as the liaison between the management and your team
🎯 Requirements
• At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an outsourcing or similar company • Excellent verbal and written communication skills • Above-average technical know-how • Previous experience working in phone, email, and live chat customer support roles • Familiarity with E-Commerce, ZenDesk, or any other CRM tools • Flexibility and willingness to work on different shifts
🏖️ Benefits
• Competitive industry salaries • Comprehensive benefits packages • Wellness programs • Internal mobility and professional growth encouragement
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