TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
VP, Global Accounts
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
📋 Description
• Drive Regional Operational Excellence: Oversee operational delivery across our strategic hubs in Mexico and Colombia, ensuring seamless alignment, redundancy planning, and nearshore performance optimization. • Own High-Trust Dependency Metrics: Hold ultimate accountability for critical quality and efficiency metrics across distinct customer streams (Consumer & Business). • Manage Dual-LOB Operational Strategies: Develop and execute tailored service frameworks for Consumer Operations and Business/Enterprise Operations. • Strategic Client Partnership: Act as the primary operational partner for the client's executive leadership. Drive Quarterly Business Reviews with data-backed insights on user friction, process optimization, and security compliance. • Financial & Capacity Planning: Establish precise operational goals, analyze portfolio growth, and provide highly accurate cross-site forecasting, staffing optimization, and progress reports.
🎯 Requirements
• 10+ years of progressive Operations Leadership experience within a BPO setting • Extended experience leading large-scale operations preferably within FinTech, Digital Banking, Global Remittances, or Neo-Brokerage sectors. • Proven experience simultaneously managing high-volume consumer care operations and specialized, high-touch corporate/business customer support. • A data-driven history of structurally improving Customer Resolution Rate (CRR) and maintaining stringent Quality Excellence (QE) scores in a metrics-heavy environment. • Proven track record of managing operations directly in Mexico and Colombia, with a deep understanding of the talent market, bilingual capabilities, and operational nuances in Cali and Mexico. • Exceptional presentation and executive-level communication skills. • Must be fully bilingual (English and Spanish) to effectively navigate client and local team dynamics. • Ability to travel 50% between regional hubs and client headquarters as required.
🏖️ Benefits
• Competitive industry salaries • Comprehensive benefits packages
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