Vice President, Practice Lead – Utilities, Energy, Home Services

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TDS Global Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.

📋 Description

• Own and grow a portfolio of Utilities, Energy, and Home Services client relationships • Develop strategic account plans focused on organic growth and account expansion • Identify opportunities for upselling, cross-functional support, and operational optimization • Build executive-level relationships across enterprise client organizations • Serve as the internal and external SME for the Utilities / Energy / Home Services vertical • Provide expertise related to customer operations, billing support, customer care, field service coordination, and utility customer experience • Translate industry trends and operational challenges into scalable solutions • Support executive client presentations and strategic discussions • Partner with Sales, Operations, and Delivery teams on strategic growth initiatives • Support client onboarding, solution development, and market positioning efforts • Influence new business pursuits through industry expertise and consultative leadership • Help shape service offerings aligned to evolving market demands • Collaborate across commercial, operational, and executive leadership teams • Navigate operational trade-offs while maintaining strong client outcomes • Influence internal stakeholders without direct authority • Operate effectively in a dynamic, fast-paced environment

🎯 Requirements

• 5+ years of experience and SME within Utilities, Energy, and/or Home Services environments • Strong experience in strategic account management, client partnerships, or commercial growth leadership • Experience supporting complex enterprise client relationships • BPO experience a plus • Preferred Experience • Experience working within both client-side and outsourcing/provider environments preferred • Strong understanding of customer operations, staffing models, and service delivery structures • Experience supporting enterprise-level operational and CX initiatives • Professional Skills • Strong commercial and strategic mindset • Executive presence and strong communication skills • Ability to proactively identify and drive growth opportunities • Strong operational and business acumen • Collaborative leadership style with a solutions-oriented approach