Enterprise Account Manager

🔥 12 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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TeamViewer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Series unknown on 2009-02

SaaS • B2B • Enterprise

TeamViewer is a software company that provides secure, cloud-based remote access, remote support, and digital employee experience (DEX) tools for IT teams and enterprises. Its platform combines remote control, endpoint monitoring and management, automated remediation, and augmented reality workflows for frontline operations — with integrations into systems like Microsoft Intune, ServiceNow, and Salesforce. TeamViewer targets businesses of all sizes with specialized enterprise offerings (Tensor, DEX, Frontline), emphasizing security, compliance, and scalable device management.

📋 Description

• Own a portfolio of up to 40 enterprise accounts at €10K+ ARR • Drive retention, renewals and expansion across existing French enterprise customers • Build and maintain strategic account plans, stakeholder maps, renewal timelines, adoption status, expansion opportunities and risk assessments • Proactively manage renewals, develop value narratives and negotiate commercial terms including multi-year agreements • Identify, qualify and close expansion opportunities across seats, products and use cases • Build trusted relationships with IT decision-makers and business stakeholders • Maintain accurate weekly renewal and expansion forecasts in Salesforce • Own qualified opportunities handed over from the Enterprise Account Specialist team • Partner with Enterprise Solution Engineers on technical validation and solution design • Collaborate with Customer Success and Support to resolve retention risks • Work with partners, distributors and resellers on channel-procured opportunities • Share customer and market insights with Product, Marketing and leadership • Contribute to customer references, case studies and events • Achieve gross and net revenue retention and expansion targets • Ensure strategic accounts have current account plans and clearly managed renewal paths • Coordinate clean handovers among Account Executive, Enterprise Account Specialist, Customer Success and technical teams

🎯 Requirements

• 3+ years of experience in enterprise account management, renewals or customer-facing sales focused on existing customers, ideally within SaaS, software or technology • Proven track record of retaining and expanding an existing book of business against commercial retention and growth targets • Experience owning commercial renewals and identifying and closing upsell and cross-sell opportunities within enterprise customers • Strong commercial and negotiation skills, including experience navigating procurement processes and structuring agreements within mid-sized and large organizations • Consultative, solutions-focused sales approach with the ability to understand customer challenges and connect technology solutions to business value • Confidence engaging operational, technical, senior decision-makers and executive stakeholders • Strong account planning and stakeholder-mapping skills • Disciplined approach to forecasting, pipeline management and CRM hygiene, ideally with experience using Salesforce • Fluency in French and English, written and spoken • Excellent communication, presentation and relationship-building skills • Entrepreneurial mindset and ability to take ownership, work independently and succeed in a rapidly changing, international environment

🏖️ Benefits

• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews • Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer • Public transport friendly offices • Option to lease an e-bike (Germany only) • Special terms for local gyms • Access to Corporate Benefits platform with many discounts • Regular Team events and company-wide celebrations • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches • Hybrid and Flexible work time • Work From Abroad Program allowing up to 40 days of work outside your contracting country • Onsite Onboarding in our HQ office for an optimal start • Opportunities for personal and professional growth • Inclusive and diverse workplace culture • Application or hiring accommodations and onboarding support