Global Director of SMB Renewals

🕒 February 27

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

👔 Director

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TeamViewer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Series unknown on 2009-02

SaaS • B2B • Enterprise

TeamViewer is a software company that provides secure, cloud-based remote access, remote support, and digital employee experience (DEX) tools for IT teams and enterprises. Its platform combines remote control, endpoint monitoring and management, automated remediation, and augmented reality workflows for frontline operations — with integrations into systems like Microsoft Intune, ServiceNow, and Salesforce. TeamViewer targets businesses of all sizes with specialized enterprise offerings (Tensor, DEX, Frontline), emphasizing security, compliance, and scalable device management.

📋 Description

• Own global SMB renewal strategy across all regions, aligned to company retention and growth goals • Build, lead, and develop a high-performing, globally distributed renewals organization • Define coverage models, capacity planning, and segmentation for high-velocity renewals • Establish clear KPIs, performance benchmarks, and operating cadence • Partner closely with Global CSM leadership to align on ownership models, engagement strategy, and customer outcomes across the lifecycle • Drive world-class gross and net retention across SMB and mid-market segments • Own renewal forecasting accuracy and cadence in partnership with Finance and RevOps • Lead renewal execution for short-cycle, high-volume deals with a focus on speed and scale • Collaborate with CSM leaders to proactively identify churn risk, expansion signals, and renewal readiness • Ensure clear handoffs and shared accountability between CSMs and Renewals teams • Design and optimize renewal processes that balance automation and human touch • Partner with RevOps to implement tooling, workflows, and playbooks (CRM, billing, automation) • Align renewal and CSM processes to ensure consistent data, visibility, and customer engagement • Drive continuous improvement through experimentation, A/B testing, and data insights • Work in close partnership with Global CSM leadership to define engagement models, renewal timing, and escalation paths • Partner with Rev Ops, Marketing and Sales Leadership on renewal ownership models and expansion alignment • Champion a customer-first mindset while protecting and growing recurring revenue • Coach leaders and frontline managers on deal strategy, negotiation, and customer outcomes • Build a culture of accountability, operational excellence, and cross-functional collaboration

🎯 Requirements

• 8–12+ years in Renewals, Revenue Operations, Sales Operations, or Customer Success leadership • Proven experience leading high-velocity, SMB or mid-market renewal teams at scale • Demonstrated success partnering with Customer Success leadership in a shared-retention model • Strong track record driving retention, forecast accuracy, and operational efficiency • Experience working in a global, matrixed organization • Up to 30% travel requirement

🏖️ Benefits

• Competitive compensation including stock-based options • Flexible PTO and paid holidays • 401(k) with employer matching • Comprehensive Health insurance package including 100% employer-paid medical coverage • Up to 12 weeks of Parental Leave • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid • Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings • Open door policy and business casual dress code