Tebra
501 - 1000 employees
⚕️ Healthcare Insurance
☁️ SaaS
💰 Debt Financing on 2022-07
Healthcare Insurance • SaaS • Health
Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.
Director, Customer Success Operations
🕒 May 15
🇺🇸 United States – Remote
💵 $200k - $228k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
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Tebra
501 - 1000 employees
⚕️ Healthcare Insurance
☁️ SaaS
💰 Debt Financing on 2022-07
Healthcare Insurance • SaaS • Health
Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.
📋 Description
• Drive operational excellence across the Customer Success, Support, Professional Services, and Expansion organizations. • Oversee strategic projects and prepare executive level communications. • Own and execute the CS operating rhythm, including CS All Hands, board meeting prep, and weekly meetings. • Generate executive summaries of Customer Success programs and initiatives. • Implement a robust Voice of Customer Program to drive improvements in performance metrics.
🎯 Requirements
• 10+ years Leadership experience in Business Operations, Customer Success Operations, or Consulting. • Bachelor's degree or equivalent experience. • Well versed in AI trends. • Strong analytical skills and problem solver. • Executive communication skills; written and verbal. • Thrives in a fast paced environment. • Healthcare or Healthcare SaaS experience is a strong plus.
🏖️ Benefits
• Healthcare benefits • Discounts through Dell for work from home basics • Wellness and childcare subsidy in Costa Rica • University/Education discount in Costa Rica • Resources for mental health and overall well-being
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