Junior Chatbot Analyst

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Techne

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

📚 Education

📋 Compliance

SaaS • Education • Compliance

Techne is a technology solutions provider that focuses on optimizing and automating processes for both public and private institutions. With a team of specialists, Techne offers innovative services that enhance performance and efficiency. Their expertise includes a low-code platform, Cronapp, which accelerates the development of complex web and mobile systems, and comprehensive management systems for education and public sector personnel. Techne's solutions empower millions of users and promote decision-making through simplicity and effectiveness.

📋 Description

• Monitor and analyze chatbot conversations to identify errors, gaps, and improvement opportunities • Support the creation and updating of conversation flows and knowledge bases • Contribute to maintaining the brand’s tone of voice and language consistency • Organize and categorize user feedback to drive continuous bot improvement • Assist in preparing chatbot performance reports • Collaborate with customer service, product, and technology teams • Organize and maintain the generative chatbot knowledge base • Use generative AI for curation, rewriting, and standardization of content, always with human validation

🎯 Requirements

• Bachelor’s degree in Information Technology, Information Systems, Languages, Communications, or related fields • Experience analyzing chatbot conversations or digital customer service interactions • Experience producing written content focused on clarity and effective communication • Experience with digital tools for organizing information and content • Experience working in an academic or digital educational environment (a plus) • Experience with low-code tools such as IBM Watson Assistant or similar (a plus) • Experience with UX Writing or conversational design (a plus) • Experience using generative AI in a professional context (a plus) • Experience structuring technical content (e.g., JSON or knowledge bases) (a plus) • Experience analyzing customer service or user experience data (a plus)

🏖️ Benefits

• Ongoing training to help you stay ahead • Meal and food allowances (VA/VR) for your daily comfort • Comprehensive medical coverage for your well-being • Day off during your birthday month because celebrating matters • Wellhub - Gympass to take care of body and mind • Pluxe-Cuida, offering psychological, financial, and legal support • SESC for leisure, culture, and well-being • Extended paternity leave to enjoy more time with family