Design & Onboarding Associate – Level 1

🕒 May 7

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Telefónica Tech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

Cybersecurity • Cloud • Artificial Intelligence

Telefónica Tech is a leading company providing comprehensive digital transformation solutions. They offer a range of services including Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace solutions. Telefónica Tech works with industries such as Public Sector, Healthcare, Financial Services, Insurance, Manufacturing, and Retail to enhance their digital capabilities and ensure efficient, secure, and innovative operations. The company is committed to corporate social responsibility and employs advanced technology to support resilient, scalable, and secure digital solutions for its clients.

📋 Description

• Working as part of the Design & Onboarding Practice delivering small scale External and internal Onboardings. • Supporting the provision of new and extended contracts into our rapidly expanding customer base. • Ensuring and verifying the scope of the services can be met delivering the appropriate SLAs and that commercial and technical resources are in place. • Ensuring the validity of requirements that have been captured, making sure they are accurate and sufficiently detailed. • Creating the necessary support artefacts and knowledge transfer into the Managed Service teams. • Owning and being responsible for ensuring the success of every Onboarding activity you are assigned to. • Creating a transition plan coordinating the Managed Services resources. • Providing early life contact support post-delivery whilst ensuring both contractual and commercial elements are delivered as agreed.

🎯 Requirements

• Demonstratable experience within the IT Industry of supporting customers or delivering IT projects and junior level. • Experience of delivering, managing, and maintaining internal procedures. • Knowledge of platforms such as Azure, AWS, MS Suite, CSP, Virtual server environments as well as end user experience such as end customer engagement via a service desk function. • Ability to work interactively and flexibly with technical and service management teams. • Strong communicator – verbal and written. • Systems and IT literate. • Ideally one of the following: PRINCE 2, AGILE or MSP Foundation. • Ideally ITIL 4 Foundation certified.