Customer Service Scheduler

🔥 13 minutes ago

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TeleMed2U

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

🤝 B2B

💰 Series A on 2016-01

Healthcare • B2B

TeleMed2U is a specialty care telehealth provider that connects patients with experienced physicians and care teams across a broad range of specialties. Launched in 2011, the company has expanded nationally and offers end-to-end management from initial consultation through ongoing treatment, serving patients directly (insurance and self-pay) and organizations such as health plans, employers, and health systems. TeleMed2U focuses on improving access to specialist care, care coordination, and scalable solutions for diverse member populations.

📋 Description

• Schedule appointments and send out links for scheduling as assigned • Attend meetings and take accurate minutes as directed • Contribute to company reports as well as data entry for various programs • Interfacing with outside organizations to obtain needed information for scheduling • Maintain an organized filing system- electronic • Uploading and organizing documents in electronic health records • Organizing appointment follow ups via One Drive • Interaction with clients to support company initiatives • Communicating with customers via EHR, phone or email • Sending appointment reminders • Ensure labs results are posted prior to appointment • Reschedule no-shows as needed • Assists VP of Clinical Operations with projects as assigned • Communication with various members of the law enforcement community in support of company initiatives • Create and manage appropriate spreadsheets with precision in Google Drive or One Drive • Responds to emails in a timely manner • Answer incoming calls for company • Assists customers as needed

🎯 Requirements

• Previous experience as an Administrative Assistant/Office manager/scheduler or in a similar position in clinical setting • Familiarity with communication platforms such as Zoom and Google Meets • Excellent computer skills and knowledge of Google Suite and Microsoft products ie email, docs, sheets • Highly organized with excellent time management skills and the ability to prioritize projects • Familiar with HIPAA standards • Must have access to high speed internet • Excellent written and verbal communication skills and a friendly demeanor. • High school diploma/GED required, Associate’s degree or administrative training is preferred

🏖️ Benefits

• Equal opportunity employer • Inclusive workplace free of discrimination