Bilingual Customer Service Representative

🕒 April 21

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first-level technical support regarding the installation, operation, and maintenance of products and applications, and respond to other types of incoming customer inquiries. • Build and maintain positive customer relationships by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions across the company. • Troubleshoot and resolve technical issues using established diagnostic tools and procedures. • Escalate customer issues as needed. • Responsible for accurate data entry using prescribed applications.

🎯 Requirements

• Must be at least 18 years old • Full-time availability required • Reliable wired home Internet connection — Wi‑Fi is not permitted • Excellent command of English and French • Strong computer skills • Bilingualism (French and English, both written and spoken) is required to handle calls from English- and French-speaking customers across Canada and globally

🏖️ Benefits

• Remote work • Employee referral program • Comprehensive medical, dental, and health benefit plans • Attractive everyday product and service discounts through the Canadian employee perks program • Career advancement opportunities