Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Training Manager, Mandarin
Job not on LinkedIn
August 30
Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
đź“‹ Description
• The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. • The role may require flexible hours to accommodate different shifts and training needs. • Duties and qualifications may vary depending on the organization's size, industry, and operational requirements. • Conduct thorough assessments to identify training needs across various departments and job roles • Analyze performance metrics, feedback, and skill gaps to determine training priorities • Design and develop training curriculum, materials, and resources tailored to meet specific job requirements • Create engaging and interactive training modules incorporating various instructional methods and technologies • Facilitate training sessions, workshops, and seminars both in-person and virtually • Deliver training content effectively to ensure understanding and retention among participants • Develop evaluation methods to assess the effectiveness of training programs • Collect feedback from participants and stakeholders to make continuous improvements to training initiatives • Provide ongoing support and coaching to employees to reinforce learning and development • Collaborate with managers to identify opportunities for individual and team improvement • Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities • Maintain accurate records of training attendance, feedback, and performance metrics • Ensure training programs comply with company policies, industry regulations, and quality standards • Stay updated on industry trends and best practices in training and development.
🎯 Requirements
• Bachelor's degree in Human Resources, Education, Business Administration, or related field • Proven experience as a Training Manager or similar role in the BPO industry • Strong understanding of BPO operations, processes, and technologies • Excellent communication, presentation, and facilitation skills • Proficiency in instructional design principles and learning management systems • Ability to multitask, prioritize, and manage time effectively • Analytical mindset with the ability to interpret data and make data-driven decisions • Certification in training and development is a plus
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