Customer Success Manager

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Telnyx

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $2.1M Seed Round on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Telnyx is a modular, cloud-native platform that enables the creation of custom communications and connectivity applications. It offers a comprehensive suite of APIs accessible through intuitive SDKs and web tools. Telnyx provides AI-powered connectivity solutions, programmable networking, IoT SIM cards, and private global networks for high-quality communication services. Their platform is designed to improve customer experience through AI-powered voice solutions and offers low-latency AI services using GPU-powered infrastructure. Telnyx supports various industries by providing tools for building secure, scalable, and innovative communication and connectivity solutions worldwide.

📋 Description

• Track daily, weekly, and monthly metrics tied to community customers (accounts under $5K monthly spend) • Remain responsive and available to maximize customer satisfaction—addressing inquiries, technical requests, and following through on timelines • Proactively identify issues across your book of customers and engage internal teams to resolve them • Leverage AI tools daily to automate workflows, surface insights, and optimize how you manage your book of business—we're looking for someone who's already building AI into how they work, not just open to it • Respond to customer inquiries about messaging compliance, content guidelines, and registration timelines • Develop strong relationships with key stakeholders, establish critical goals and KPIs, and help customers achieve their messaging objectives • Review prospective traffic for compliance and work with customers to resolve messaging issues • Coordinate with the Telnyx Messaging Team to ensure a smooth compliance experience • Maintain and manage large datasets while keeping customers informed throughout the process

🎯 Requirements

• 2+ years of customer service experience supporting a highly technical product (APIs, telecom, SaaS infrastructure, or similar), or 2+ years of project management experience in a technical or professional setting—telecommunications background is a plus • Genuine technical curiosity—you're comfortable digging into how a product works under the hood, reading documentation, and troubleshooting technical issues without hand-holding • AI-forward mindset—you actively use AI tools in your day-to-day work and look for ways to apply them to customer success workflows, data analysis, and process automation • Resourcefulness—you're technically competent and enjoy solving problems for customers and teammates • Advanced organizational and time management skills • Excellent project management abilities, developing workflows to increase troubleshooting efficiency while following standard processes • Impeccable written and verbal communication—you're a strong listener who can stand in your customer's shoes • Analytical thinking—ability to analyze, synthesize, and apply information to solve problems swiftly while weighing pros, cons, and downstream effects • Integrity, transparency, and a bias toward action • Adaptability and introspection—ability to work under pressure and help others

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development